IT Helpdesk Specialist
Samsung SDS, Plano, TX
Urgently hiring
$27
an hour + benefits
an hour + benefits
Full Time
Extendable contract
Extendable contract
Benefits
Health insurance (company pays part of the premium), sick leave
Health insurance (company pays part of the premium), sick leave
Immediately Hiring!
Flexible hours
Competitive benefits
Competitive pay
Remote
Hybrid
Entry level
No experience required
Excellent growth opportunities
Great environment
Job Description
Responsibilities
RequirementsImmediately Hiring!
Samsung SDS is looking for a stellar Information Technology Help Desk Specialist to support the team in Plano, TX! If you're great at multitasking and have excellent customer service skills, then we want to talk to you!
As a team member for IT Help Desk support, you will be the main point of contact for customers! You will answer questions, look into IT problems and find solutions.
This job at Samsung SDS is being filled by Teamanics, a career platform to get hired and move up.
Learn More #SDS
Learn More #SDS
Responsibilities for IT Helpdesk Specialist
- Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Manage user accounts updates, password resets
- Troubleshooting and resolve all hardware, software and network problems
- Escalate issues to second and third level support teams
- Document procedures, FAQs, and inventory of assets
- Must be willing to travel up to 10% of time
This job at Samsung SDS is being filled by Teamanics, a career platform to get hired and move up.
Learn More #SDS
Learn More #SDS
Requirements for IT Helpdesk Specialist
- Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory
- Experience with Help Desk ticket tracking software and knowledge of remote desktop support tools
- Excellent problem-solving, communication and interpersonal skills
- Advanced Mac experience and skills
- Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
- Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN
This job at Samsung SDS is being filled by Teamanics, a career platform to get hired and move up.
Learn More #SDS
Learn More #SDS
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