an hour DOE
Extendable contract
Dental Insurance, health insurance (company pays part of the premium), sick leave
Job Description
Responsibilities
RequirementsImmediately Hiring!
Samsung SDS is looking for a stellar Senior Information Technology Help Desk to support the team in San Diego, CA. If you're great at multitasking and have excellent customer service skills, then we want to talk to you!
As an experienced IT Helpdesk Specialist you will provide on-site technical support and end-user technical training at assigned sites which may include traveling to remote sites. You will also conduct analysis and troubleshooting via telephone, email and using remote assistance. Extensive experience in IT Helpdesk required.
Please note that this employer requires all applicants for on-site roles to be fully vaccinated for Covid 19.
Learn More #SDS
Responsibilities for It Helpdesk
- Install and configure PC's and Mac's, printers and peripherals within established standards and guidelines
- Install new hardware and software upgrades requested from users
- Analyze and solve technical problems by using problem-solving skills
- Conduct analysis and troubleshooting via telephone, email and using remote assistance
- Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
- Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
- Create and update Microsoft-based OS Image and Apple OS X for internal usage
- Provide technical support for IT services in conference rooms
- Assist employees in company events, such as exhibits
- May be asked to lead Projects and/or technology evaluations and make recommendations to Management team
- Able to travel up to 20% to remote offices in San Diego, Pasadena and other locations in US
Learn More #SDS
Requirements for It Helpdesk
- 2 year degree or higher OR equivalent work experience with HS degree OR Military experience
- 5+ years of related experience
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Great customer relation skills
- Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
- High level of organizational skills and attention to detail
- Knowledge of Windows OS in enterprise environment
- Understanding of PC technology (MS office, Internet, Windows)
- Project Management Fundamentals
Learn More #SDS
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