About the Job
Patient Care Coordinator
Doctors For Women PLLC
Houston, TX 77090
$10 - $12 an hour
Job Requirements:
- High School Diploma or GED
- Excellent Customer Service Skills
- Ability to establish and maintain effective working relationships with physicians, hospital personnel, and office staff
- Excellent organizational skills
- Ability to maintain patient confidentiality
- Must maintain highest level of integrity
- Excellent written and verbal communication skills
- Ability to manage multiple tasks effectively
- Preferably can communicate in both English and Spanish efficiently
Scope of Duties:
To coordinate and have ultimate responsibility for ensuring an excellent first impression for the patient, as well as capturing all information necessary to bill for services rendered. This position is the first and last point of contact with patients during the patient visit process.
- Scheduling of out-patient and inpatient visits
- Collecting patient co-pay and deductible and A/R balances
- Entry of patient demographics into the practice management system
- Scheduling patient obstetrical and gynecological appointments
- Capture and documentation of patient referral sources to allow for effective monitoring of referral volume
- Entry of referral source information into practice management system
- New patient packets, if they do not have internet access
- Medical records request entry into patient EMR
- Verification of insurance benefits on each patient, using various resources
- Ensuring patient referrals are received by the practice, from the patient or primary physician, prior to the patients visit
- Communication to and coordination of financial arrangements with patient, for collection of copays, deductibles, and outstanding balances, prior to patient appointments
- Routing of phone calls throughout the office
- Checking patients in and out at the front desk
- Entry of patient payments into the practice management system
- Balancing of copays and other monies taken over the counter at the end of the day
- Providing assistance to other departments
- Routing of faxed documents to proper staff email inbox
- Maintaining appearance and cleanliness of waiting room and other areas around the office
- Daily scheduling of future appointments
Physical Requirements:
- Requires full range of body motions
- Some sitting, bending, stooping, and stretching required
- Involves standing and walking
- Requires occasional lifting of up to 20lbs
- Must have adequate hearing and speaking ability to community with co-workers and others in person and on the telephone
- Must have the ability to work under stressful conditions, displaying a positive attitude at all times.
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