an hour
Medical, Dental, Vision coverage, Paid vacation, Paid Holiday, Profit sharing (START DAY ONE!), Employer-paid basic life Insurance, 401(k) plan, Generous company matching, Competitive compensation commensurate with work experience (some roles include incentives, mileage + travel time pay, and/or parking waivers), Eligible for sales bonuses, Monthly incentives and/or annual discretionary bonus, Tuition reimbursement
Job Description
Responsibilities
RequirementsImmediately Hiring!
Amegy Bank is looking to add a team player who can help others in the community reach their financial goals. This workplace culture values each associate's unique experiences, background and perspectives and provides a collaborative environment for all associates to grow and thrive.
As a Customer Service Associate you will provide top notch customer service and support to various branches in Irving and North Irving. You will work with customers to resolve problems, review accounts, as well help customers fulfill their financial needs. Driving is an essential function of this role and as such, employees must have a valid driver's license and good driving record. Recent experience banking, cashiering, customer service, is required!
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Responsibilities for Customer Service Associate
- Provide full-service banking by accurately processing all financial transactions in a timely manner within established authorized limits, while maintaining an acceptable balancing record
- Utilize knowledge of available bank products and services to expand and increase client relationships. These may include but are not limited to issuing counter checks, conducting account maintenance, performing money transfers, and receiving loan payments
- Deliver an exceptional customer experience while uncovering bank products or service needs to make appropriate referral opportunities
- Explore, identify, and maximize cross-selling or bank products based on clients needs
- Perform all duties in compliance with laws, regulations and bank policies and procedures
- Resolve client issues through direct personal action or referral to alternative branch or bank resources
- Adhere to the bank's security policies while maintaining confidentiality of bank records and client information
- Meet with Branch Service Manager/Branch Manager daily to discuss progress in reaching individual and branch goals
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Requirements for Customer Service Associate
- High School diploma or equivalent
- 1+ years’ of RECENT experience in banking, cashiering, customer service, balancing, other related experience, OR successful completion of company approved training. An equivalent combination of education and experience may meet qualifications
- Working knowledge of math, cashiering, balancing, debits, credits, bank products and/or banking
- Must have solid balancing and customer service skills
- Experience preferred in meeting sales goals and/or sales referral goals
- Ability to cross-sell bank products based on client’s needs
- Must frequently lift and/or move up to 25 pounds
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